Shipping & Returns
Shipping Information
Delivery Within South Africa
We ship to all major cities and towns across South Africa. Standard delivery typically takes 3–7 business days after your order has been processed.
Shipping Rates
- Standard Shipping: Calculated at checkout based on your location
- Free Shipping: On all orders over R950
Order Processing
Orders are processed within 1–2 business days of payment confirmation. You will receive an email with your tracking number once your order has been dispatched.
International Shipping
We do NOT ship internationally! Please contact us at sales@victoryshop.co.za for international shipping rates and estimated delivery times before placing your order.
Returns & Exchanges
Return Policy
We want you to love your Victory Shop purchase! If you are not completely satisfied, we accept returns under the following conditions:
- Items must be returned within 9 days of delivery
- Items must be unworn, unwashed, and in their original condition
- Items must have all original tags attached
- Sale items are non-refundable
How to Return
To initiate a return, please email us at sales@victoryshop.co.za with your order number and reason for return. We will provide you with return instructions within 1–2 business days.
Exchanges
We are happy to exchange items for a different size or colour, subject to availability. Please contact us within 9 days of receiving your order to arrange an exchange.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at sales@victoryshop.co.za with a photo of the item and your order number. We will resolve this for you as quickly as possible at no additional cost.